AWM Management (“AWM,” “we,” “us”) manages apartment communities in Dallas and Richardson, Texas. This policy explains what information we collect through awmmanagement.com and our resident and owner portals, how we use it, and the choices you have.

Information we collect

Information you give us. When you call, email, fill out a form, tour a home or apply, we collect details such as your name, email, phone number, the home or community you’re interested in, and anything else you choose to share.

Applications and leases. Rental applications are completed through AppFolio, our property management software. An application can include your contact details, income and employment information, rental history, identification, and your consent to a screening report. Screening is handled by AppFolio and its screening partners under their own policies.

Job applications. If you apply for a job with us, we collect the information you send, including your resume, and use it to review your application. To have your application deleted, email info@awmmanagement.com.

Residents and owners. When you use the resident or owner portal, AppFolio processes information such as rent payments, maintenance requests, lease documents and owner statements on our behalf.

Information collected automatically. Like most websites, this site receives standard technical data when you visit, such as your IP address, browser type, the pages you view and the site that referred you. Our hosting provider uses this to run the site and produce basic visit statistics.

This site isn’t meant for children under 13, and we don’t knowingly collect their information.

How we use information

• To answer your questions and schedule tours
• To process applications, leases and renewals
• To collect rent, handle maintenance requests and communicate with residents
• To report to the owners of the properties we manage
• To keep this site and our systems working and secure
• To meet our legal and regulatory obligations, including fair housing laws

How we share information

We don’t sell your personal information, and we don’t share it with other companies for their own marketing. We share it only as needed to run our business:

• With service providers who work for us, such as AppFolio, payment processors, screening companies and the maintenance vendors who do work in your home
• With the owner of the property you live in or applied to, as needed to manage that property
• When the law requires it, or to protect the rights and safety of residents, owners, AWM or others
• As part of a sale, merger or transfer of our business, subject to this policy

Calls, texts and email

If you give us your phone number or email, we may contact you about your inquiry, application, lease or home. If you agree to receive text messages, message and data rates may apply, and you can reply STOP at any time to stop them. We don’t share your mobile number or text message consent with third parties for their marketing. You can also ask us to stop marketing emails at any time. We’ll still send messages we’re required to send about your lease or account.

Third party services on this site

This site uses outside services that receive standard request data, such as your IP address, when your browser loads them:

• AppFolio, for listings, applications and the resident and owner portals
• Google Fonts, for the fonts on this site
• Google Maps, for the maps on the communities and available units pages
• WordPress.com, which hosts this site

Some communities we manage also have their own websites. Their privacy practices are covered by their own policies.

Cookies

This site uses cookies that it needs to work and that help us understand basic visit statistics. You can block or delete cookies in your browser settings. Some parts of the site, such as the listings and portals, may not work without them.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect the information we hold. No website or system is completely secure, so we can’t guarantee absolute security.

How long we keep information

We keep information for as long as we need it for the purposes above, and as long as the law requires for leasing, accounting and tax records.

Your choices

You can ask us to see, correct or delete the personal information you’ve given us by emailing info@awmmanagement.com. We’ll respond within a reasonable time, subject to what the law requires us to keep. Depending on where you live, you may have other rights under state law.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Questions about this policy or your information can go to AWM Management at (214) 884-3633, or through our contact page.